Intelligent Field Service
Schedule, Mobilise & Analyse
We help our clients to deliver the best possible service to their customers in the most efficient and effective way possible. We do this through software applications that span the complete field-service lifecycle from planning & scheduling through to mobilising the field worker and monitoring the service performance in real-time.
We provide three distinct applications, Xmbrace Dynamic Resource Scheduling, Job Manager and InfoSuite. Individually, these applications deliver significant value to field service organisations and when combined, they deliver a unique advantage.
Whether you undertake lengthy and complex projects or deliver a real-time responsive service, Xmbrace DRS (Dynamic Resource Scheduling) provides you with a complete solution to plan, schedule and manage your field-based activities.
Xmbrace DRS provides your planners and managers with a comprehensive application that enables you to appoint work to field personnel in the optimum way, to align the right resources to each task and then to take exceptions in your stride as the working day evolves.
Intuitive mobile applications streamline field worker daily activities and improve the communication between the field worker and office operations as though there was no distance between them at all.
Job Manager is a comprehensive mobile working application that is seamlessly integrated into Xmbrace DRS and your business applications to create a field workforce that is truly connected regardless of their location. This means that work can be allocated, tracked and managed in real-time.
By leveraging the wealth of information collected through Xmbrace DRS and Job Manager we enable our clients to gain unprecedented insight into their field service operation, fully understanding performance and identifying areas for continuous improvement.
Kirona InfoSuite is a comprehensive management information solution. It provides our clients with valuable actionable insight into the field service organisations from tracking performance against KPIs and SLAs, through to understanding root causes of inefficiencies or service failures so that corrective action can be taken.