Field Workforce Management
That Spans The Complete Lifecycle of Your Service
Individually, our software applications enable organisations to address key challenges they face in delivering their field service.
Collectively, Kirona’s suite of field workforce management applications allows you to effectively control and optimise the complete life-cycle of your operations, driving productivity, reducing costs and improving the service you deliver.
Analytics & Performance Management
Organisations gain valuable real-time visibility into their field workforce operations, enabling corrective action to be taken in a timely manner. Kirona also provides a comprehensive holistic view of your operation that allows you to continually improve areas that are affecting workforce performance and operation efficiency.
Customer Service & Appointments
Enabling appointments to be provided to customers at the first point of contact while ensuring that every appointed slot is the most cost efficient use of your resources. Thus, improving customer service and satisfaction whilst reducing costs with Kirona solutions.
Dynamic Resource Scheduling
Planning & scheduling and managing the emerging day are two very attractive qualities of Dynamic Resource Scheduling. Ensuring your organisation gains real-time management and stays in control of any unexpected changes that may occur throughout the day.
Mobile Field Workforce
Seamlessly connect your field workforce with a single application that unites them with the office. Manage a geographically dispersed workforce, automatically allocate work to them, engage in real-time tracking on progress and streamline information flow with Kirona Job Manager (JM).
Resource Planning & Forecasting
Deliver maximum productivity and excellent service to your customers through resource planning and forecasting. Kirona’s software enables you to do this by taking into consideration every attribute of all resources (including people, locations, equipment and vehicles) when planning and optimises deployment across the complete range of field-based tasks.