Field Service & Repair

Good communication with field workers is essential in ensuring Servicing & Repair jobs are carried out quickly and efficiently.

But when you aren't aware of what your workers are doing right now, how can you make sure you are getting the most out of them and that workloads aren't falling behind? To help organisations overcome these challenges Kirona has developed the Field Force Automation (FFA) solution for Servicing and Repairs.

Product Overview
FFA for Service and Repair uses Kironas Job Manager, iScheduler and iTracker products, but configured for the unique working practices of organisations carrying out Field Service and Repairs. Job Manager is split into two key components; office and mobile.

In the office, Job Manager is a fully integrated software solution that allows users to see and manage all of the jobs the organisation is undertaking. It is either used as a stand alone back-office system, or integrates with your existing software applications, CRMs or websites. The incorporated Job Scheduling technology ensures work is then optimally allocated to the workforce, yet is a much less time intensive way for planners.

For the mobile worker, Job Manager allows them to view their work on their mobile device in real-time. Comprehensive job details and history are provided to them, and your organisations configured workflow takes them through the various processes of the job. The Service or Repair job details are then recorded electronically on their mobile device to be uploaded wirelessly into your office system, along with any materials used, photos taken and signatures acquired.

How will it benefit me?

• Productivity - Reduce “dead-time” created by excessive travel and paperwork, to allow additional jobs to be carried out
• Cost – Less paper printing and travel costs, and reduced abuse of materials and stock, reduce your overheads 
• Performance Management – From a single software portal, approved users have real-time visibility of job and worker progress and are automatically alerted via SMS or email when their attention is needed e.g. a worker hasn’t clocked on or a job is about to exceed an SLA

More Info
Kirona’s FFA solution for Servicing and Repairs can be fully integrated into your existing office systems, allowing your organisation to improve productivity and reduce costs. 

Email info@kirona.com for more information, or request a call back from our team.