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Rescue & Recovery
The ability to allocate jobs to travelling vehicles, and monitor their location in real-time is essential to Rescue & Recovery organisations.
To help organisations overcome these challenges Kirona has developed its Field Force Automation (FFA) solution for Rescue & Recovery to provide track vehicles and allows staff to allocate work to them directly.
Product Overview
FFA for Rescue & Recovery is provided using Kirona's Job Manager, iScheduler and iTracker products.
FFA for Rescue & Recovery is provided using Kirona's Job Manager, iScheduler and iTracker products.
iTracker records the locations of fleet vehicle or field based workers by tracking the location of their respective GPS cab units and mobile devices. This information is then sent over the mobile phone network and displayed in the office / depot via the Job Manager solution.
Along with displaying vehicle locations Job Manager carries out the role of handling job lifecycles; from their creation at contact point, through to allocation in the office and completion by a worker. These jobs can either be created in Job Manager itself or pulled in from third party systems such as a corporate CRM, ERP or Helpdesk. Once jobs are in the Job Manager system users can then allocate them manually, visually via the iTracker map, or optimally by using Kirona's iScheduler. Vehicles then receive their allocated work to their mobile device which is often a cab mounted Tablet PC or handheld PDA. By acknowledging receipt of work and changing the job status via the mobile device, the vehicle immediately updates the office or depot about their work progress.
How will it benefit me?
- Customer Service - Improve your job response and completion times
- Cost - Reduce fuel and labour costs caused by excessive travel
- Visibility and Management - See your fleets location and work progression in real-time
More Info
