Utilities & Telecom

Optimising your field based workforces allows you to maintain your infrastructure and assets with greater efficiency and less cost

But when your workers are in the field, how can you make sure that that they aren't falling behind with the workload, and that essential work is being carried out? To help organisations allocate work to their operatives, keep on top of job lifecycles, and minimise inefficient practices such as excessive worker travel and administration, Kirona have developed our Field Force Automation solution.
 

Product Overview
FFA for Utilities & Telecom uses Kirona's Job Manager, iScheduler and iTracker products, but configured for the unique working practices of organisations carrying out in the Utilities & Telecom industries. Job Manager is split into two key components; office and mobile.

In the office, Job Manager is a fully integrated software solution that allows appropriate users to see and manage jobs the organisation is undertaking. It is either used as a stand alone back-office system, or integrates with your existing CRM, ERP or back-office systems. The incorporated iScheduler technology ensures work is then optimally allocated to the workforce, yet is a much less time intensive way for planners.

For the mobile worker, Job Manager allows them to view their work on their mobile device in real-time. Comprehensive job details and history are provided to them, and your organisations configured workflow takes them through the various processes of the job. The Inspection, Installation, Service or Maintenance job details are then recorded electronically on their mobile device to be uploaded wirelessly into your office system, along with any materials used, photos taken and signatures acquired.
 

How will it benefit me?

• Productivity - Reduce “dead-time” created by excessive travel and paperwork, to allow additional jobs to be carried out
• Cost – Less paper printing and travel costs, and reduced abuse of materials and stock, reduce your overheads 
• Performance Management – From a single software portal, approved users have real-time visibility of job and worker progress and are automatically alerted via SMS or email when their attention is needed e.g. a worker hasn’t clocked on or a job is about to exceed an SLA

More Info
Kirona’s FFA solution for Utilities & Telecom can be fully integrated into your existing office systems, allowing your organisation to improve productivity and reduce costs. 

Email info@kirona.com for more information, or request a call back from our team.