Revenues & Benefits

Kirona has helped Revenues and Benefits departments across the UK increase the number of visits they can carry out with their existing workforce, and reduce the “turn-around time” for individual council tax and housing benefit claims, as well as property inspections and recovery visits.

We have helped organisations achieve this through the adoption of our Revenues and Benefits Field Force Automation (FFA) solution.

Product Overview
FFA for Revenues and Benefits uses Kirona's Job Manager product. Job Manager enables officers to view their property, recovery or claim visits with the relevant information through a mobile device (usually a Tablet PC, PDA or Notebook) and to see a complete history of the property, account or claim. This ensures they always have the necessary information in hand to complete their visit using intelligent scripting (Mobile Workflow) in a single visit and if they don’t they can carry out a search at the click of a button. The iScheduler functionality enables organisations to efficiently allocate work automatically to the most suitable officer and provides customers with an opportunity to choose an appointment date and slot. 

Account, property or claim information is quickly captured via the software and this is then sent over the mobile network to automatically update relevant office systems. The mobile document management functionality ensures that any supporting evidence or images can be uploaded and indexed automatically into existing EDM (Electronic Document Management) systems reducing the need to take paper information away from the customer’s home. In this way, no time is spent re-keying or scanning paperwork into office systems and officers don’t need to travel into the office to drop-off work. This provides each officer with more time to carry out more visits and significantly reduces the time to process new and change of circumstances claims. Additional benefits include an increase in the amount of Council Tax and NNDR arrears via internal bailiff visits and increase the number of property inspections and single person discount validations.

Contact Us
Kirona’s Revenues and Benefits FFA solution can be fully integrated into your existing office systems, allowing your organisation to improve productivity and improve key performance indicators.

Email info@kirona.com, request a call back from our team, or request our Product Factsheet.