Motile Housing

The Housing Dashboard sits at the heart of the application and has been designed to allow both users and managers, based in the office or at home the facility to quickly access all of the relevant information in relation to a person or property. A series of configurable blocks of information can be tailored for the customer, with different users having different views. New specialist blocks are defined on demand, joining together different data from the modules in the back office system into one single summary screen. Standard blocks includes

• Property details
• Tenancy details
• Property, Tenancy, Rent Account Notepads
• Repairs details
  • Inspections
  • Service Request
  • Works Orders
  • Chase-ups
• Rent Account details
• Arrears History
• Application details
• Customer Service details

The housing dashboard screen can be configured to suit the needs of the business unit i.e. for managers or for call centre staff or for back office users to provide relevant and up to date information. Places for People Group have seen big improvements on their contact centre performance through use of the Housing Dashboard, configured to their operators needs for handling large call volumes. The system is designed to run quickly over a mobile network, so performance on an office based network is faster than any office applications. There is also a significant advantage in having mobile staff using the same interface as their colleagues in both the contact centre and the regional offices.

The foundations screens are brought together for our customers enabling them to drive efficiencies in key processes, including but not limited to

• Voids
• End of Tenancy
• Abandoned Properties
• Customer Service visits
• Allocations visits
• Temporary accommodation
• Empty Homes
• Caretakers/Concierge work programme & exceptional activities
• Arrears monitoring and visits
• Rents
  • History
  • Payment methods
• Repairs
  • Create, Vary, Complete Works Orders
  • Create & Manage Inspections
  • Create & Manage service Requests
  • Create & Maintain Chase-ups
• Contractors
• SMS notifications to tenants and staff
• Upload of digital photographs and hand scan of documentation

An 81 page document exists covering the detailed functionality screen by screen for Intelligent Mobile housing, including the following topics

1. Intelligent Mobile Repairs
2. Intelligent Mobile Arrears
3. Intelligent Mobile Safeguard
4. Intelligent Mobile Housing Dashboard
5. Repairs Chase Up’s
6. Intelligent Mobile Customer Services
7. Intelligent Mobile Housing Applications
8. Intelligent Mobile Reporting

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We have extensive experience of helping customers write a business case to properly identify the efficiency savings and service improvements versus the investment. We are able to share the published efficiency savings from our existing customers on a process by process basis.

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