Kirona Messaging System (KMS)

Background
An enterprise-wide mobile messaging framework supporting two-way SMS / MMS and Email messaging. KMS enables two-way communication of business-related information directly to customers and field staff, anywhere and anytime you require.

Overview of the product
KMS Event Manager. Ships with pre-defined “business events” which automatically notify recipient’s mobile or land line numbers, when each event is triggered. e.g.

• SMS/email reminders to tenants regarding imminent repairs appointment
• SMS/email alerts to tenants who have fallen into rent arrears
• SMS/email notifications for registered citizens, about changes in council service delivery e.g. bin collection day moved to different day over holiday period
• SMS/email advertising relating to up and coming community events e.g. theatre, community centre activities
• Inspectors and operatives can be sent their daily appointments/visits by SMS/email 

Organisations can configure their own additional business events and leverage the ever increasing number of events from their peer organizations, via Kirona support.

Key points
• KMS keeps customers informed automatically and removes the need for them to contact the organisation for updates on service requests etc.; therefore reducing the administration burden of taking calls and helping local authorities adhere to NI 14 (reduction in avoidable contact)
• Saves a lot of money on no-access of visits.  A major Local Authority incurred a cost of 320K per year on missed appointments for housing repairs alone.
• One KMS event sends text automatically to tenants home phone and/or mobile to remind them of the impending visit
• Better service provision to customers
• New innovative method of delivering information to customers
• Enterprise system that can be extended by the client to integrate with any back office system
• Integrated with leading SMS aggregators and mobile operators to provide best resilience and service levels
• Fully integrated with leading back office systems and CRM's
• Available on hosted service with low cost term licenses

Request the KMS knowledge paper