Field Service eBook

Six Steps To Being A Field Service Leader

Best-in-class field service organisations achieve on average a 14.4% year-on-year improvement in workforce productivity compared to a 4.1% industry average. For a field service organisation to be a leader, they must ensure they are using the best tools on the market and have the very best processes in place. Read this eBook to find out what are the six key areas.

dealing with emerging day

4 Ways Retailers can Increase Customer Satisfaction

Kirona are leaders in enabling the retail sector to deliver a highly responsive and effective service to customers while ensuring the greatest value for money. This eBook outlines four ways in which Kirona solutions can help retailers to deliver the best possible service and to deliver on their promises to customers.

setting expectations housing page

Keeping Promises to Improve Customer Satisfaction

Driving efficiencies in your housing organisations and ensuring the highest level of customer satisfaction do not have to be mutually exclusive. They can actually go hand in hand to deliver the best possible service efficiently and effectively. This eBook outlines five ways in which Kirona solutions can help housing organisations to deliver the best possible service and to deliver on their promises to customers.

booking appointments intelligently page

Keeping Promises to be more Efficient

In the world of social housing a key objective is to deliver value for money. In simple terms, this means consistently delivering the best possible service for the lowest possible cost. This is a constant challenge that entails not only continually improving what you do, but also how you do it. This eBook outlines five ways in which Kirona solutions can help housing organisations to drive efficiencies across their whole organisation and deliver the best possible value for money.

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Keeping Promises to be Cost Effective

It is a fundamental objective of any housing organisation to deliver a service that is considered ‘value for money’. Simply cutting costs is never the answer, as indiscriminate cost reductions so often result in reducing the level or quality of service delivered to customers. This eBook outlines six ways in which Kirona solutions can help housing organisations to address gaps in productivity and efficiency and help them to reduce costs and deliver the ultimate goal of a ‘value for money’ service.

Healthcare eBook cover

5 Steps for Health & Social Care Providers

5 Steps for Health & Social Care Providers To Improve Efficiency And Reduce Costs. There is a much documented whirlwind of external and internal forces battering the foundations of the NHS. To relieve the pressure on hospitals and offset the costs associated with inpatient care, there is growing focus on visiting patients in their homes. Action is needed regarding demand, efficiency and funding. T

business insight

Is There A Better Way – Business Insight

This is the fourth guide in the ‘Is There A Better Way’ series and focuses on how management information can provide invaluable business insight into your organisation and deliver real actionable intelligence.

Read this eBook to discover how to maximise productivity by work type and by field worker.

mobile working

Is There A Better Way – Mobile Working

This guide focuses on the use of Mobile Working and how mobile solutions can have a significant impact on housing organisations.

Read this eBook to discover how to empower your mobile operatives.

The First Time Fix Challenge E-Book

Is There A Better Way – First Time Fix

This guide focuses on the continuous challenge of achieving the highest possible rate of First Time Fix. What factors determine whether a first time fix is achievable and what can repair organisations do to ensure that more repairs are completed during a single visit.

Read this eBook to discover our best practice guide.

mixed occupations

Is There A Better Way - Scheduling and Planning

For every organisation, scheduling work will almost always take a significant amount of time, and crucially, getting it wrong can have severely harmful effects on costs and customer service.

Planning and Scheduling are not simple. If you have five operatives, carrying out 5 jobs per day at separate locations – then there can be 8,626,800 different scenarios for allocating those jobs. Put another way, there are over 8 million ways of getting it wrong.

Read this eBook to discover to how to overcome this significant challenge.

25 percent

ROI eBook

On average our clients experience a 25% increase in productivity by deploying field service software. Put another way, for every 10 field-based workers, our clients immediately see productivity improvements which is the equivalent of having another 2.5 members of staff. Learn more in this eBook.