Android OS and Kirona
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Mobile Service & Repair
For organisations with a field based repairs and service workforce, looking to improve their performance and worker management.
What is it?
Kirona’s Mobile Solution for Service and Repair uses Kirona's Job Manager product, but configured for the unique working practices of organisations carrying out Field Service and Repairs. Job Manager is split into two key components; office and mobile.
In the office, Job Manager is a fully integrated software solution that allows users to see and manage all of the jobs the organisation is undertaking. It is either used as a stand alone back-office system, or integrates with your existing software applications, CRMs or websites. The incorporated Job Scheduling technology ensures work is then optimally allocated to the workforce, yet is a much less time intensive way for planners.
For the mobile worker, Job Manager allows them to view their work on their mobile device in real-time. Comprehensive job details and history are provided to them, and your organisation's configured workflow takes them through the various processes of the job. The Service or Repair job details are then recorded electronically on their mobile device to be uploaded wirelessly into your office system, along with any materials used, photos taken, and signatures acquired.
How can it benefit me?
- Productivity - Significantly less time is spent allocating jobs to the workforce, and less “dead-time” is spent travelling and filling in paperwork by operatives
- Cost – Less paper printing and travel costs, and reduced abuse of materials and stock, reduce your overheads
- Performance Management – From a single software portal, approved users have real-time visibility of job and worker progress and are automatically alerted via SMS or email when their attention is needed e.g. a worker hasn’t clocked on or a job is about to exceed an SLA
- Ease of implementation - Our Integration layer ensures the software solution fits in with your existing infrastructure, and our optional Software-as-a-Service (SaaS) model also provides a quick and easy way to get you live with minimal investment.
More Info
Our Mobile Service & Repair solution incorporates extensive functionality that helps improve and optimise your business processes. It is built using our Job Manager and iScheduler, and can also be enhanced depending on your requirements using our iTracker, iAlert, iSafeguard, and Performance Management products.
