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Plymouth Waste Management

Plymouth City Council is to implement Kirona’s Intelligent Mobile Waste Management Solution. Initially Plymouth sought out a vehicle tracking solution, before coming to the realisation that this must be combined with better two way communication of information from the back office / contact centre to refuse vehicles on their rounds.
 
Refuse vehicles will now be equipped with mobile devices mounted in the vehicle cabin, as well as GPS trackers. The mobile devices will use Kirona’s Waste Management Solution to tell drivers which streets to pick up from and which bins to collect; including information about assisted collections and other exceptions. In instances where collection is not possible e.g. no access, non presentation, contamination, side waste, etc, the solution will allow this information to be recorded at the touch of a button. The intelligent mobile solution makes this information available almost immediately to waste management and contact centre staff.
  
By using Kirona’s Waste Management Solution, refuse collectors will be provided with up to date information about their rounds and a more efficient method for recording problems with individual collections. What is more, the solution is completely configurable with office CRM systems. This is a key triumph for Plymouth. Previously, citizens who rang up to complain about missed collections could not be told the reason as it took time for the CRM to be updated by by paper job sheets returned to the depot at the end of each round and processed the following day. Now, the CRM is to be updated automatically within seconds of an issues being reported and citizens offered an improved level of service.
 
Missed bins will also no longer be the nuisance they once were to Plymouth. As Kirona’s solution is integrated with the vehicle’s GPS tracker, Collection Management will be provided with the location of refuse vehicles in real-time. This will enable Collection Management to allocate the nearest vehicle to pick up and missed bins, therefore limiting disruption to Plymouth’s waste management service.  

Visit thisisplymouth.co.uk's article about their rubbish collection revolution.
  
  

 

 

Lancashire Social Care
Lancashire County Council have acquired Kirona’s Intelligent Mobile Social Care Solution for adults. The Social Care application will help mobilise Lancashire’s existing ISSIS (Integrated Social Services Information System) platform and assist the Social Workers responsible for completing Overview Assessments capture more information in the field without reiteration or duplication elsewhere.

Phase 1 of the project will mobilise Older People services and PDSI (Physical Disability & Sensory Impairment), as well as seek to address the issue of remote worker safety by using Kirona’s Safeguard tool.

Lancashire are to use Kirona’s Social Care Solution with Tablet PC’s and data cards. The solution will allow them to view case details and diary entries whilst In the field, as well as to view and write new Risk Assessments and Contact Assesments.

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GMPTE Asset Inspection and Workflow
GMPTE are responsible for the public transport services of the Greater Manchester area. They have now procured Kirona’s Intelligent Mobile Asset Inspection and Workflow Solution for their bus services. The Intelligent solution will be used to inspect bus shelters and make sure they are maintained to a suitable level. 

GMPTE’s inspection is broken down into two teams; inspection and maintenance. The Kirona solution is being used by the first field service team to inspect bus shelters. This team determine if the bus shelters have any defects and if any action is needed, e.g. repairs. The inspection field service team enter the relevant information into the Kirona solution which then generates jobs for the second team who focus on maintenance. Once the second team arrive at the shelter they carry out their maintenance jobs as allocated to them and then close the jobs in Kirona when completed.

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Business Matters Project
Many of the government agendas for transformation and efficiency including Varney and Hampton need data sharing and business identity management but have not prescribed how to achieve it.

In the Business Matters project a successful solution of uniquely identifying businesses regardless of their size or location was found. The project managed this by creating an XML schema for uniquely identifying businesses and standardising data exchange, using 6 core criteria such as address and unique property reference number.
Now as the project moves into its extended phase it has broadened its scope and looks towards sharing information across Local Authorities, Business Link West Midlands and the Association of Greater Manchester Authorities (AGMA).

Kirona will be providing consultancy and software in the extended phase for the data sharing process and updates to core index data around business descriptions. Kirona were chosen due to the work carried out in the exemplary data sharing project, the Retail Enforcement Pilot (REP).

 

City of York Council
City of York Council have chosen the Enterprise Mobile Solution from Kirona and its partner Vodafone, to provide a single platform for enabling mobile & flexible working across a variety of service areas. After reviewing the options it was clear that the proven integration of the software platform with existing back office systems and unique components for supporting Accommodation Reduction and Gershon drivers were key to the decision.

The five year contract will deliver transformational outcomes for staff in both front office and mobile environments and joins up different back office databases into one single interface. The solutions have been procured under Catalyst and have the benefit of being part of the end to end Vodafone Managed Service, providing a single point of contact and comprehensive SLA to support the services.  

 

Family Mosaic
Family Mosaic Housing Association is live with Kirona’s Intelligent Mobile Housing for their field workforce. Integrated with Northgate’s back office housing application, Family Mosaic’s workforce now have access to back office information at any time and from any location. The application is currently used for all housing purposes that require a mobile workforce; repairs, estates, customer service etc.

Family Mosaic have also purchased Kirona’s Dashboard tool for their mobile workforce. When integrated with Family Mosaic’s existing CRM, jobs created in the CRM will be sent to the mobile worker’s calendar within Dashboard. This will enable high priority jobs to be sent to mobile workers whilst they are in the field and not require them to return to the office to pick up paper job sheets.


Bracknell Forest Council
Bracknell Forest Council has chosen the Intelligent Mobile Kirona Public Protection (KPP) application for their Environmental Health department. KPP will integrate with Northgate’s back office Public Protection application and allow mobile workers to be more efficient when working in both the office and field environment.

KPP will support 35+ officers in carrying out their day to day tasks for all the aspects of Bracknell Forest’s Environmental Health and Regulation including anti-social behaviour, licensing, street wardens, trading standards and more.

 

Places for People and Services Birmingham
Kirona Intelligent Mobile Solutions and Northgate Information Solutions have signed two contracts worth a total of £1.2 million to promote efficient, effective and environmentally-friendly services. 

Kirona and Northgate will support Places for People, the leading housing and development organisation, and Service Birmingham, the strategic partnership between Birmingham City Council and Capita, to take their services out to local communities.

At Places for People, it will provide around 1,000 housing officers across the country with the ability to improve services for residents whilst out in the field. Maintenance requests can be logged on-the-spot, queries answered immediately, and residents receive help with completing housing application forms or amending payment schedules in their own homes. Staff will also benefit through reduced travel and the ability to work from home through removing the need to collect and return case files.

As part of its wider transformation programme, Service Birmingham has now selected Kirona and Northgate as its preferred supplier for mobile services across the city. It will be used primarily by the housing department to find more innovative ways of delivering services that benefit both employees and citizens, particularly in the most vulnerable communities.

For both organisations, the increased use of mobile services will:

  • Speed up the delivery of personalised services for citizens and residents
  • Deliver effective services more efficiently
  • Support the introduction of flexible working practices such as home-working
  • Reduce their carbon footprint, through minimising return trips to and from the office to collect essential information.

 

Manchester City Council Tender Award
Kirona have been awarded the contract to deliver an Intelligent Mobile Application for the Pest Control department as part of a wider initiative for the Regulatory & Enforcement Services division. Using the ReGS foundation the application will be tailored to the specific needs of the team and will enable new more efficient ways of working. The ReGS foundation will join-up the SAP and Civica APP systems providing transparent and real time access to key data for staff out in the field.

 

Dudley MBC "Go Motile" for Housing
The Motile Housing application and associated Intelligent Mobile components has been chosen by Dudley MBC to assist in key areas of service delivery. Implementation has started in the housing contact centre where staff are able to use the Intelligent Dashboard to quickly bring together information from different data sources into one simple efficient screen.

Rollout to housing repairs team working in the community on a variety of mobile devices is planned shortly, rising to 200+ staff using the system to improve service delivery and increase efficiencies.

 

ReGS goes live at Barnsley
ReGS phase 1 goes live at Barnsley MBC across multiple departmental areas.
 
 
ReGS is a project pioneering the implementation of mobile and flexible working in Local Authority Regulatory and Environmental Services. Supported by the Yorkshire and Humber Regional Centre for Excellence and Project Nomad, a new Intelligent Mobile system has been developed which integrates with and joins up the leading back office systems including Northgate, Civica APP (Flare) and the leading document management systems.

Find the latest news bulletin about ReGS at http://www.kirona.com/downloads/regs.html

 

Halton Borough Council
Choose Intelligent Mobile Revenues and Benefits after a comprehensive review of the other products and options available to them. Having had a high profile reputation for their mobile service delivery achievements for many years, Kirona are delighted to be working with Halton implementing the full range of our Intelligent Mobile solutions for Revenues & Benefits.

 

The Royal Borough of Kingston Upon Thames
Kingston are now using Intelligent Mobile Revenues and Benefits with both parts of the service. Through the new way of working Kingston are reaping the significant efficiency savings of working with their key back office systems in real time. 

 

Brent Housing Partnership
Following an open tender, Brent Housing Partnership has awarded Northgate / Kirona the contract to deliver their Mobile Working Pilot project. Initially 10+ inspectors will be able to record Housing repair requests in real-time using mobile devices. Kirona's eScript and imaging technology will also be utilised as part of an ongoing Tenant Satisfaction survey.

 

Kirklees
Kirklees Council West Yorkshire, presented at a recent Public Sector Forums event where they published the significant efficiency savings and improvements in customer service.

 

London Borough of Hillingdon
Are live with Intelligent Mobile Revenues, Benefits and Housing. In conjunction with Oracle a detailed case study has been published on the efficiency savings gained through changing the way their service areas could operate. This has also led to improved customer service in the borough.

 

City & County of Swansea
City & County of Swansea implement more Intelligent Mobile Benefits. After a successful implementation of the core system and configuration of the Intelligent scripting and electronic documents for their needs the next step was to complete the integration with Comino EDM. They are now able to upload completed electronic documents and evidence in real time from a claimant's home. In addition they can browse the Comino EDM for documents and bring down immediately any historical document for a claim.

 

Swansea publish results of their Intelligent Mobile implementation in Computer weekly. A spokesman for Swansea City Council said, "There was strong evidence from other local authorities showing that 20% of officers' time was spent preparing for visits and entering the details at the office on their return.

"There was a large volume of paper being printed for the officers to take to clients' homes to verify their claims, and if there were any debates on the information, no real-time information could be used to settle them quickly."

By giving its benefits inspectors access to centrally held information on their tablet PCs, Swansea City Council removed the need for staff to return to the office for data entry.

"Following the deployment, the average number of claimants visited by each officer rose to 7,783, comfortably exceeding the target set by the Department for Work and Pensions."

For a full copy of the article refer to
http://www.computerweekly.com/Articles/2007/02/23/221954/swansea-inspectors-use-mobile-data-to-meet-dwp-benets-fraud.htm
or contact info@kirona.com for a soft copy.