Highly Responsive Business Service

Delivered in the optimum way

Whether your business services are maintaining lifts, replenishing vending machines or providing a call-out service to mission-critical IT equipment, we help you to deliver a highly responsive business service to your customers in an optimised and cost-effective manner.

We combine Xmbrace DRS, our Dynamic Resource Scheduling software with Job Manager, our comprehensive mobile working solution. This powerful combination enables you to optimise the scheduling of work, track your geographically dispersed workforce and gain valuable holistic insight into your operation.

Dynamic Planning & Scheduling

Whether you are providing appointed services or responsive call-outs or a combination of the two, we enable you to ensure that each work item is allocated to the most appropriate resource while minimising travel and maximising the productivity of the resources available to you.

We do this through our Dynamic Resource Scheduling (DRS) software. DRS enables you to take into account every attribute of your resources when allocating work. In particular, by leveraging our leading route planner capability, you are able to schedule tasks in the optimum way, ensuring that SLA’s are met while significantly increasing productivity and reducing travel time.

As the software is truly dynamic, it monitors the emerging day and continually re-allocates work amongst field staff to ensure the plan you are working to is always the most efficient.

Operational Insight

By combining Dynamic Resource Scheduling (DRS) with Job Manager (JM), organisations gain end-to-end visibility of the complete field service lifecycle and, what is more, this insight is real-time.

This enables managers to track performance against KPIs and SLAs, taking corrective action immediately where necessary. It also enables managers to gain a holistic view of their operation, understanding the capacity and the cost implications of fulfilling customer requirements.

Mobile Working

By utilising Kirona’s Job Manager mobile working application, you are able to seamlessly connect your field-based workers with your centralised systems. Managers gain real-time visibility of daily activity and progress against the schedule. Paperwork can be eradicated, with jobs presented on mobile devices and onsite information, including signatures and requests for parts, synchronised in real-time with centralised systems.

This enables managers to track progress against customers SLA’s, ensuring that work is being performed on time and that commitments are being met.

Optimising Appointments

When offering customer appointments for site visits, Kirona helps you to do this in the most efficient way, thereby reducing the cost of service delivery. We do this by linking the appointment system with a dynamic scheduler.

The Kirona Dynamic Resource Scheduling (Xmbrace DRS) software takes each request and, based on resource availability and location, identifies the best possible time slot within the existing schedule and prompts your customer service staff to offer this appointment. This not only ensures you only offer appointments that are realistic, but also to massively improve service efficiency.