Providing Essential Services

Through Optimising Field Service Delivery

The range of field-based work within telecommunications and utilities organisations is vast. It ranges from maintaining and developing large critical infrastructures, to providing responsive services to consumers and businesses.

Kirona help telecommunications and utilities organisations to increase the productivity and effectiveness of their field workers. Our range of Field Workforce Automation software includes DRS Scheduler, mobile workforce applications (Job Manager) and a comprehensive and real-time reporting platform (InfoSuite).

Planning & Scheduling Major Work

Kirona DRS Scheduler enables you to better plan activities ranging from major infrastructure programmes to minor responsive work. It automates the complex process of aligning available resources (both human and equipment) with required work tasks, taking into account every feasible attribute such as skill level, time dependency, location and resource cost to ensure you always have the optimum work plan.

DRS Scheduler also enables you to define interdependences in tasks and, by tracking process of each task, dynamically reschedule resources to respond to work completed ahead of schedule or stage overruns.

Optimising Customer Appointments

For work that is carried out on customer premises, there is a requirement for scheduled work not only to consider your workforce availability, but also that of your customer.

If some of your work types require customer appointments, DRS Scheduler provides your customer consultant with a range of appointment windows that you can be confident you will meet. What is, more these appointments are ranked by their travel efficiency so that you can also prompt customers with appointments that are the most efficient for you.

SMS and email are also used to automatically notify customers of appointments and field engineer arrival times, which significantly reduces the number of no-access visits and increases first-time fix rates.

Mobile Working

By utilising Kirona’s Job Manager mobile working application, you are able to seamlessly connect every field worker with your centralised systems. Managers, supervisors and planners gain far greater control, with real-time visibility of the daily activity and progress against the schedule.

Field workers become far more efficient, with paperwork being eliminated. Instead, information is captured on mobile devices synchronised in real-time with centralised systems. This drives productivity with jobs being allocated in real-time to maximise available resources and significantly reduce travel and wait times.

Holistic Real-Time Insight

By combining Dynamic Resource Scheduling (DRS) with Job Manager (JM), organisations gain end-to-end visibility of their complete operation, across all workers, all equipment and all sites, across responsive work and, what is more, this insight is provided real-time.

This not only enables managers to track performance against activity, taking corrective action immediately where necessary, it also enables them to gain a holistic view across their entire operation allowing them to better plan the resources they need in each geographic area.