Transforming Every Sector

You are forgiven for thinking of mobile working and dynamic resource scheduling in terms of how it is used and how it has transformed the sector that you work in. However, looking a little wider as to how other sectors are using these applications...

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Ten Years of Mobile Working

It is hard to believe that it is 10 years since Kirona first released a Mobile Working solution. A lot has changed over the past decade as mobile working has evolved fueled by technology advances in mobile devices and our customers’ desire to drive...

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Integrated Management Tasks: Infographic

The Need for a Flexible Approach to Scheduling

Nick Shiptom from Kirona provides his expert view on dynamic scheduling. Mobilising field based staff is high on the agenda at the moment with many organisations looking to increase the effectiveness and efficiency of their workforce alongside offering increased levels of customer service and satisfaction. It is obviously key...

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Nick Shipton

How Ongo Homes Improved Void Management

Breaking The Paper Chain Planning & Scheduling With Greater Visibility Ongo Homes was set up in 2007 and are now the largest social housing landlord renting about 10,000 houses and flats across North Lincolnshire. Working together with many agencies, Ongo Homes offer people affordable...

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ongo homes logo

Is it time for change?

  A culture of collaboration could cut housing repair costs and improve service,          says Ian Rumsam of Direct Works Forum. As an industry, we are still carrying out about three-and-a-half repairs per property per year, according to the Housing Quality Network. We are carrying...

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Time for a change small

Home Care Unviable?

Under plans announced in the Budget, workers aged over 25 in the UK will be paid a minimum of £7.20 an hour from April next year, rising to £9 by 2020. In a recent letter to the government, the UK Homecare Association said unless...

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North Lanarkshire Council - Social Care - Nurse with patient in house

Why First Time Fix?

One of the most commonly used Key Performance Indicators (KPI’s) to measure how well a field service is performing, is First Time Fix. So what is it? Why is it important? If it is important, how can we improve it? First time fix is...

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The First Time Fix Challenge E-Book