Reducing the burden of inspections for farmers

Defra is taking the lead to harness field service management technology with an aim to improve the job of the farm inspector while simultaneously making life easier for farmers and delivering efficiencies that ultimately benefit  the taxpayer. The Farm Inspection and Regulation Review interim...

Read More
DEFRA Official Checking Analytics Data On Mobile Tablet

The Need for a Flexible Approach to Scheduling

Nick Shiptom from Kirona provides his expert view on dynamic scheduling. Mobilising field based staff is high on the agenda at the moment with many organisations looking to increase the effectiveness and efficiency of their workforce alongside offering increased levels of customer service and satisfaction. It is obviously key...

Read More
Nick Shipton

Is it time for change?

  A culture of collaboration could cut housing repair costs and improve service,          says Ian Rumsam of Direct Works Forum. As an industry, we are still carrying out about three-and-a-half repairs per property per year, according to the Housing Quality Network. We are carrying...

Read More
Time for a change small

Home Care Unviable?

Under plans announced in the Budget, workers aged over 25 in the UK will be paid a minimum of £7.20 an hour from April next year, rising to £9 by 2020. In a recent letter to the government, the UK Homecare Association said unless...

Read More
North Lanarkshire Council - Social Care - Nurse with patient in house

Why First Time Fix?

One of the most commonly used Key Performance Indicators (KPI’s) to measure how well a field service is performing, is First Time Fix. So what is it? Why is it important? If it is important, how can we improve it? First time fix is...

Read More
The First Time Fix Challenge E-Book