Cheshire Based Kirona Selected as Canadian Housing Provider’s Field Service Management Solution Provider

By Laraine Geddes

Ottawa Community Housing Corporation (OCHC), the fourth largest social housing provider in Canada, has selected field service management specialist Kirona to manage the productivity of its repairs and maintenance team, and enhance overall tenant satisfaction.
Armed with confidence, as an existing user of Kirona’s software, OCHC is keen to explore the suite of field service management software. The tools could allow individual maintenance workers to be assigned to the most appropriate jobs. This practice would be more effective and efficient since each task could be scheduled, tracked and managed automatically and in real time.

OCHC selected Kirona’s Dynamic Resource Scheduler (DRS) and the latest version of Kirona’s Job Management mobile workforce application to replace their legacy systems.

Key benefits of selecting Kirona’s software include the seamless integration into OCHC’s existing Housing Management systems, improving the dynamic allocation of resources and management of individual tasks-while meeting a tight implementation schedule.

After a comprehensive review process, OCHC awarded Kirona the contract to roll out 130 DRS and Job Manager Licenses; enough to cover the entire repairs team. The Licenses are expected to be live by March 2019.

Additionally, OCHC was impressed with Kirona’s InfoSuite field workforce analytics and business insight tool.  InfoSuite will be considered as part of a second phase of the rollout in 2019. The analytic tool will further enable the corporation to analyze data on the team’s performance and seek improvements.

Stéphane Giguère, Chief Executive Officer at OCHC, said he looks forward to the enhanced responsiveness, and accountability to enrich our tenant experience while seeking continuous efficiencies in the delivery of our maintenance systems.

Michael Wilson, Interim Vice-President of Organizational Effectiveness at Ottawa Community Housing said: “We were impressed with the seamless integration and functionality that Kirona’s product suite offered. We can create a scalable solution that can handle every aspect of the job and operative management, as well as provide the associated analytics to inform future developments. The more effectively our maintenance team works, the better our customer experience. In 2014, Kirona’s technology helped improve the service we provide to the 32, 000 residents living in our homes, and we look forward to integrating this new module even further to enhance our Tenant Experience”.

Neil Harvey, CTO at Kirona said: “It’s fantastic to have been selected once again as one of Ottawa Community Housing’s technology partners. We’re really proud of our latest DRS and Job Manager solutions, and there’s no better accolade than to be chosen to support Ottawa Community Housing Corporation to enable them to continue to enhance the services they offer their tenants.”


About OCHC

Ottawa Community Housing Corporation manages $2.7 billion in assets across 15,000 homes. It serves more than 32,000 tenants, including seniors, parents, children, couples, singles and persons with special needs, within many communities across the City of Ottawa. OCHC houses a diverse population of varying languages, ethnicity and cultures. OCHC is the largest social housing provider in Ottawa, managing two-thirds of the City’s social housing portfolio, and is the second largest in Ontario. OCHC was awarded National Capital Region Top Employer in 2018.