We Provide Field Workforce Automation
that drives productivity, reduces costs and improves customer service
Kirona helps organisations to deliver exceptional field-based services in the most cost-effective way possible. We do this by providing our clients with a suite of software that enables them to manage their end-to-end service processes and to seamlessly link field-based workers with central functions.
Without exception, our clients gain multiple benefits from deploying our unique field workforce automation solutions. Benefits include Increased Productivity, Reduced Costs, Improved Customer Service and Greater Management Insight & Control.
Our solutions are not based on what our software does, but what our clients want to achieve. This generally falls into five core areas.
- Improved analytics and performance management
- Better customer service and appointment setting
- Dynamic resource scheduling to optimise the utilisation of resources
- Mobile working software to give improved visibility of field workers
- Optimised resource planning and forecasting
The Kirona Field Workforce Automation solution comprises three key software applications: DRS Scheduler, Job Manager and InfoSuite.
These three solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement our existing security measures with industry-leading enterprise threat management.
At the heart of our field workforce automation solutions is a fully configurable software suite that operates stand-alone, or seamlessly integrates into your existing environments, delivering a highly resilient, scalable solution.
We deliver maximum value through our expertise in deploying our solutions. Our service portfolio include consultation, configuration, implementation and ongoing support.
Very rarely do our clients have the luxury of only working in normal office hours. With so many of them providing responsive services to their customers, many operate extended hours and some even 24×7. That’s why we offer an Extended Hours Support Service.