Optimise Your Field Service Management
Innovative field service management solutions that increase productivity, efficiency and customer service
Kirona’s Field Service Management Solutions enable organisations from Social Housing, Healthcare, Local and Central Government, Retail, Utilities, Facilities and Asset Management to deliver world-class services
All of our customers have a common goal; to deliver the best possible service to their customers in the most efficient and effective way possible. We help them do this by providing software solutions that span the complete field service management lifecycle from planning and scheduling through to service delivery into performance management and continual improvement.
Field Service Management Solutions
Seamlessly Connecting You to Your Field Workers
We enable intelligent Field Service Management through three distinct applications: DRS Scheduler, Job Manager, InfoSuite and Work Hub. These applications deliver significant value to field service organisations and when combined, deliver a unique advantage.
Planning and Forecasting
Kirona’s Dynamic Resource Scheduler takes into consideration every attribute of all resources including people, equipment and vehicles to plan the most optimum use of this resource in delivering your field-based service.
Customer Service and Appointments
Call handlers are shown not only appointment slot availability, but also which of these are the most efficient to offer customers, allowing your organisation to commit to appointments that satisfy customer service and cost reduction goals, further optimising your field service management.
Allowing the field services to operate with a daily or weekly workload or by dynamically allocating one job at a time. New or updated tasks can be instantly sent to the field worker’s mobile device along with all of the details the field worker requires.
Scheduling and Dispatch
Computer algorithms undertake millions of calculations in order to look at every possible permutation for work allocation. This undertaking is simply not possible to do manually and so ensures the most optimum use of resources for maximum productivity.
Leveraging real-time information on exceptions such as overruns, delays or emergency tasks and to dynamically reschedule the day’s tasks to ensure that you continue to work in the most optimum way while ensuring that every customer commitment is met.
Job Manager (JM) is a end-to-end mobile working application that seamlessly integrates into DRS and your business applications to create a field workforce that is truly connected regardless of their location, enabling work to be allocated and tracked and managed in real-time.
InfoSuite (IS) is a comprehensive management information solution that provides our clients with valuable actionable insight into their field service organisations from tracking performance against KPI’s and SLAs, through to understanding root causes of inefficiencies or service failures so that corrective action can be taken.
Field Service Management Solutions That Enable Seamless Work Flow
Work Hub is a work management system from Kirona that unites your back office team, mobile workforce and customers. It provides a simplified, seamless and stable management of the end to end workflow for your organisation, from the creation of work, scheduling, allocation and deployment to a mobile workforce.
Enabling You To Optimise Your Business
Define, Apply & Manage
While field-based organisations face similar challenges, we recognise that each organisation is unique. Our field service management software has been specifically designed not only to be tailored to the way you work, but also to be used standalone or to be fully integrated into your existing infrastructure. Our service team leverages a wealth of experience to support you through the steps of defining, applying and managing your solution.
We deliver maximum value through our expertise in deploying our solutions. Our service portfolio includes consultation, configuration, implementation and ongoing support.
Very rarely do our clients have the luxury of only working in normal office hours. With so many of them providing responsive services to their customers, many operate extended hours and some even 24×7. That’s why we offer an Extended Hours Support Service.
Our team blends technologists with operational practitioners which makes them ideal to advise you on field workforce automation. We add value through insight into best practice that we have gained from working with hundreds of field-based organisations.