Mobile Workforce Analytics Software
Imagine if you were able to equip customer service representatives and field workers with all of the information they need to deliver the best possible service to your customers. This would surely make them more efficient, make their job more rewarding and ultimately deliver a better customer experience. Step forward LegaSuite Mobile Workforce Analytics Software from Kirona.
Now imagine if you could produce reports that combined data from multiple systems giving you a holistic view of your operation rather than having to piece together insight from multiple sources.
Kirona’s LegaSuite makes this all possible. You have the ability to connect all of the data sources and applications, providing key information to each user within the application that they use and are familiar with and to produce reports that combines data regardless of where it resides. Kirona’s LegaSuite is a powerful integration service that takes the complexity out of data integration, not only making it possible, but affordable analytics management software for your mobile workforce.
WHAT’S NOW POSSIBLE
LegaSuite analytics software enables you to think in terms of what data you need at each stage of a process or interaction rather than thinking in terms of where data resides or what application is needed to access it. This fundamental change can have a significant impact on every part of your organisation.
For your staff this means that field-based workers have access to every piece of information they require, regardless of where it comes from. Also, your customer service team can see the whole picture when talking to customers rather than have to navigate their way across multiple systems.
As an organisation it means that Information only has to be entered once. It is then automatically posted into every relevant system, increasing productivity and reducing errors. It also enables reports and management information to be converged across multiple systems providing key business insight with the context of the complete picture.
HOW DOES IT WORK
LegaSuite Workforce Analytics Software lets you bring existing office applications into the worlds of Web services, SOA service-oriented architecture, and Web applications, quickly and easily. It enables you to seamlessly connect to those applications that either do not support Web Services or have the capability but API license costs make this prohibitive.
LegaSuite Integration is an Eclipse-based development tool that lets you rapidly create SOA interfaces from critical business logic and processes residing on mainframe, IBM, VMS, Unix, client/server and Windows systems.
LegaSuite simplifies the development of SOA interfaces by enabling you to record the way a user would complete a key business process and then package those steps into a microflow – a series of steps which contain the application navigation as well as input and output application mappings.
LegaSuite Integration is completely non-invasive, so you don’t have to touch or have access to underlying source code for SOA interfaces. This speeds development and drastically cuts down risk.