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Seamless Work Flow

Field based service: getting every step right

Work Hub is a work management system from Kirona that unites your back office team, mobile workforce and customers. It provides a simplified, seamless and stable management of the end to end workflow for your organisation, from the creation of work, scheduling, allocation and deployment to a mobile workforce.

Work Hub provides enhanced efficiency, with accurate, real-time information and resources to your field-based workforce, delivered directly to their mobile device. Mobile workers are able to access and relay information securely, ensuring that information is unified throughout the organisation.

Combining Kirona’s suite of solutions enables you to configure a field service management solution that meets the demands of your business. Kirona’s solutions include Work Flow Management, Appointment Booking and Dynamic Scheduling, Reactive Maintenance Management, Job Costing, Mobile Working, Void and Complex Planned Work Management, Contractor Management, Asset Management, Customer Engagement and Performance Monitoring.

 

Work Hub Diagram

Work Flow Efficiency

The challenge of any field-based organisation is how to efficiently manage the flow of work between central functions and field-based operatives, how to coordinate cases that have multiple work items that span multiple teams or skills, and to ensure that every item of work is conducted in the most efficient way possible.

Kirona Work Hub directly addresses this challenge, providing a holistic work management solution that pulls disparate systems together, enabling you to define and continually improve best practice and to harness the full power of dynamic scheduling and mobile working.

Holistic Work Management – Enabling you to define your work and your available resources, and consequently ensure that every permutation of work allocation is taken into account when scheduling tasks. This allows you to fully optimise your workforce, to reduce costs and meet your customer commitments.

Agile & intelligent Working – Enabling you to define how each work item should be managed and to continually monitor and refine this to work smarter. Leveraging our ‘blue print’ of the optimum approach enables intelligence to be applied to how tasks are sequenced and allocated to optimise the use of resources.

Frictionless Processes – By acting as the focal point for work management, Work Hub removes the need to manage different parts of the process in different systems. Either used as a stand-alone system or with seamless integration with Dynamic Scheduling, Mobile Working and back-office systems, Work Hub simplifies processes and drives greater levels of automation.

Work Hub screenshots

Holistic Work Management

Work Hub enables you to see the complete picture when managing work, fully leveraging the information available in existing systems and filling any gaps that may exist with intuitive data management capabilities. A single instance or Work Hub can be used across multiple service areas.

CRM – Work Hub allows you to manage communication with customers and to leverage customer history when dealing with cases and issues. Work Hub either leverages data from your existing CRM, or for those who do not have a CRM in place, delivers an intuitive customer management solution.

Resources – Work Hub allows you to clearly define the resources you have available to fulfil work, whether that be people, contractors, vehicles, plant or inventory. This allows you to clearly define each item of work in terms of all required resources and to set the rules of how work flows between internal and external resources.

Work – Work Hub enables you to fully define the work you undertake. You can log cases and define these as one or more issues. Service requests are then extrapolated from the issues, with required tasks to resolve being automatically allocated. A workflow then dictates the chain of events that must take place to satisfy the service request, this workflow can consist of work assessments (inspections), work orders, specific jobs and work audits if required.

Financials – By managing the detail of work, and the resources utilised to complete it, you are able to fully monitor and control costs. Different workflows can be triggered dependent on cost, i.e. necessitating an inspection above a threshold. Rules can also be applied in terms of the allocation of work to contractors ensuring meticulous cost management.

By utilising Kirona Work Hub, service organisations can transform the way they define, manage and execute field-based work, driving greater efficiencies, enabling continuous improvement and ensuring that they deliver the best possible service to customers.

Sandwell Council Work Hub Case Study

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