Delivering a Highly Responsive Service
Maximising the productivity of maintenance staff and contracted trades
Our Field Service Management Tools for Facilities Management Organisations help you to deliver a highly responsive and efficient service to your customers in the most cost-effective way. We do this by maximising the productivity of maintenance staff and contracted trades, to ensure that planned work is completed on schedule and responsive services are delivered in line with agreements.
Our powerful combination of software enables you to optimise the scheduling of work, track your geographically dispersed workforce and gain valuable holistic insight into your operation.
How North Lanarkshire Council is Using DRS Workforce Scheduling Software to Make Cashable Savings of Over £700,000 Per Year
How we help our clients in
Facilities Management
Planned Activity
Kirona’s Dynamic Resource Scheduling software allows you to optimise your workforce in order to perform planned work across multiple locations. Whether this be cleaning services, grounds maintenance or facilities maintenance, our dynamic scheduler helps you create a schedule that maximises productivity.
We do this by enabling you to bulk schedule work to field based resources in the most optimal manner; using route optimisation to minimise travel time and maximise the productivity of each and every field-based worker. It also manages the SLA compliance rules you provide, to ensure you don’t let your customers down.
Responsive Services
Our Field Service Management Tools for Facilities Management help organisations to reduce the costs associated with providing responsive services, including requested work and emergency repairs. Uniquely, our applications allow you to continually review the schedule as the day evolves and dynamically adjust it. This ensures that you are always optimising the allocation of work to fulfil your commitments in the most cost-effective manner and dispatching real-time workloads to the field workforce.
Mobile Workforce
By utilising Kirona’s mobile applications, you can seamlessly connect your field based workers with your centralised systems. Managers gain real-time visibility of daily activity and progress against the schedule. Paperwork can be eliminated, with jobs presented on mobile devices. Onsite information, including signatures and work orders, are synchronised in real-time with centralised systems.
This allows you to track the work in real-time, ensuring that services are being delivered in every location and that responsive services are being provided in line with Service Level Agreements.
Operational Insight
Utilising Kirona’s planning and analytics products ensures organisations gain end-to-end visibility of their complete facilities management operation and, what is more, this insight is real-time.
This enables managers to track performance against KPIs and SLAs, taking corrective action immediately where necessary. It also provides managers with a holistic view of their operation, so they can better understand workforce capacity and the cost implications of fulfilling customer requirements.
Delivering on Promises
“Kirona has delivered a solution that not only replaces our legacy systems, but brings the best of Mobile Working and Scheduling technologies to the front line delivery of our Gas and Water business”
Bryan Casey, Finance Director, Balfour Beatty
“The introduction of Kirona’s Job Manager has led to a 10-15% increase in our productivity and greater earning per field worker. We also now have visibility of how
our field service is performing in real-time.”
Geoff Griffith, IT Manager, Clearwater
