Scheduling, Workflow & Mobile Workforce Management
Appoint, Schedule & Manage Work In the most Efficient & Effective way
Driving efficiencies in your housing organisation and ensuring the highest level of customer satisfaction do not have to be mutually exclusive. They can actually go hand in hand to deliver the best possible service efficiently and effectively.
Kirona has a proven track record in enabling social housing providers to deliver a highly responsive and effective service to tenants while ensuring the greatest value for money.
We do this using our Field Service Management Solutions which include our market leading Dynamic Resource Scheduler, Work Management System and Mobile Workforce Management software, this allows social housing organisations to appoint, schedule and manage work in the optimum way.
How Our Work Management Solution Has Helped Optimise Sandwell Councils' Housing Service
How we help our clients in the
Social Housing Sector
Delivering Exceptional Service To Tenants
Mobile Workforce Solutions for social housing providers help many of the leading housing associations, social landlords and ALMOs to deliver exceptional service to their tenants in a highly productive and effective manner.
When a tenant calls, either to request a repair or to arrange for you to conduct maintenance work, our DRS Scheduler software allows an appointment to be made with the customer, then and there, at the first point of contact. You also need to be careful to balance customer preferences for appointments with optimising resource utilisation and minimising travel time of operatives. When presenting available appointment slots to be offered to customers, DRS Scheduler highlights the most efficient slots in terms of resource utilisation and travel time.
Optimising Resources & Productivity
It is a fundamental objective of any housing organisation to deliver a service that is considered ‘value for money’. Value for money is about delivering the best possible service in the most efficient manner. It is about identifying non-productive areas of your operation such as no-access visits, and addressing these. It is about identifying inefficiencies in processes and reducing everyday overheads such as travel costs.
Kirona are leaders in enabling the housing sector to deliver a highly responsive and effective service to tenants while ensuring they work in a highly efficient manner. To learn more read our eBook: How Dynamic Resource Scheduling & Mobile Workforce Management Can Help You Keep Your Promises To Be Cost Effective.
Driving Service Efficiencies
Our social housing management solution drives efficiencies across every housing service that utilises a field based workforce, including housing repairs, housing maintenance, estate inspections, tenancy visits, arrears management, sub-contractors and other property services.
Managing The Emerging Day
No two days can be the same and it is common for events in the day, including emergency work, to require changes to the schedule. The sooner you know that a job is overrunning, the easier it is for you to cater for this. The same is true for delays in travel or unexpected availability through no-access.
By utilising Kirona’s Job Manager as your mobile working solution integrated into DRS Scheduler, you gain full visibility of the work being performed in the field. You can see in real-time potential delays and the impact that this will have on your intra-day schedule.
Keeping Field Workers Connected
By failing to have visibility of operations in the field, social housing providers are at risk of losing efficient control of their services. Kirona Workflow Management Systems for social housing connects your field-based mobile workers to the systems and information they need when they need it.
Mobilising field based workers with Kirona Job Manager means processes are instantly streamlined. The information that district nurses, reablement teams and carers require is presented to them on their mobile device. They can capture information during their visits and this information is then By automatically and immediately uploaded to centralised systems, allowing them to communicate seamlessly with office-based coordinators.
“an Inspector’s best-day performance prior to the technology was 15 visits. Now the average is now 20. We also gained annual savings of £400k on outgoing calls and £250k on postage”
Robert Forman, Service Manager, Business Process Change & Improvement, North Lanarkshire Council
“We saw the benefits and efficiencies from implementing DRS in our repairs’ services and of course we are proud of delivering 99.8% satisfaction with customers on the repairs side.”
Elaine Pierce, IT Manager, Wigan and Leigh Housing Company