Kirona achieves ISO 9001 and ISO 20000

By Laraine Geddes

 

We are pleased to confirm that Kirona have been awarded two ISO certificates: ISO 9001 – Quality Management and ISO 20000 – Service Management. This provides validation of the hard work and process development that is implemented to continually improve Kirona’s quality and service management.

Phil Crewe, Compliance Manager at Kirona explains “Holding these certifications demonstrates Kirona’s commitment to drive continual improvement both from a service and quality perspective. ISO 9001 is the world’s most widely recognized Quality Management System and acknowledges that Kirona meet the expectations and needs of their customers, as well as continually monitoring and managing quality across all operations, as well as benchmarking, consistent performance and service.”

Phil continues “Achieving ISO 20000 – Service Management accreditation demonstrates Kirona achieves international best practice standards of IT service management and has developed IT services that are driven by and support business objectives. Kirona has put in place controls to measure and maintain consistent levels of service and strives for continual improvement.”

 

BSI Assurance Mark ISO 20000-1 Information Technology Service Management         BSI Assurance Mark ISO 9001 Quality Management