The housing association is using Kirona’s DRS software to plan, allocate and coordinate operatives across London and the South East
Notting Hill Genesis has chosen field service management specialist Kirona to coordinate the repairs and maintenance workforce within its pre-existing Genesis housing stock across London and the east of England.
Notting Hill Genesis was formed as the result of a merger between Notting Hill Housing and Genesis Housing Association which completed in April 2018. The newly-formed organisation is now one of the largest housing associations in the UK, with around 55,000 homes in London and 9,000 in the Home Counties and East Anglia. Kirona’s web based resource scheduling software will be implemented to improve the efficiency of the housing association’s repairs and property maintenance previously managed by Genesis, which house around 100,000 people.
The ongoing management of these properties generates upwards of 2000 calls and emails from customers every week, including hundreds of repair and maintenance queries. These must be carefully coordinated across the wide geographical area that Genesis covers in order to maximise resource and cost efficiency for the association, and ensure the best possible service for tenants.
Notting Hill Genesis is deploying Kirona’s Dynamic Resource Scheduler (DRS) software in conjunction with its existing housing and repairs system to 42 trade operatives in order to improve both customer service and operational efficiency.
Kirona’s Dynamic Resource Scheduler software enables the association to see mobile worker’s calendars and work allocation in greater detail and in real time to ensure repair or maintenance tasks are completed within the allocated time slot. It also enables residents to be offered the best appointment available for both the organisation and resident and receive email or text alerts for confirmation or updates which will reduce the wastage associated with a “no access” jobs.
Gordon Flack, Technical Project Manager at Notting Hill Genesis said: “We put our customers first in everything we do, and that begins with ensuring they have a safe and secure home. Ensuring that maintenance and repair work is carried out in a timely and effective manner is key to that, but for our own operational efficiency, it’s also important for those jobs to be carried out in the most logical and streamlined manner. By working with Kirona, we’re able to balance both of these needs, with a repair service that minimises disruption and maximises customer transparency.”
Neil Harvey, CTO of Kirona added: “We understand the need for housing associations to offer a top-quality service and maximum levels of internal efficiency. Our DRS software can dramatically increase the productivity of field-based workers by enabling tasks to be planned and scheduled seamlessly – and adapted day-to-day to respond to disruption and emergencies. By deploying Kirona’s technology, Notting Hill Genesis will be able to achieve its organisational goals.”
About Notting Hill Genesis (NHG)
Notting Hill Genesis is one of the largest housing associations in the country, with around 64,000 homes across London and the south-east, serving more than 170,000 residents.
It was formed in April 2018 when Notting Hill Housing amalgamated with Genesis Housing Association. It is a social enterprise committed to creating thriving communities and providing homes for lower-income households.
NHG owns and manages homes across a range of tenures including social, affordable and private rent, leasehold, care and support, temporary housing and Shared Ownership, of which we are the largest provider in the country.
For more information, visit www.nhggroup.org.uk.