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Enterprise Level: Job Management Software

Connecting Field Based Workers

We enable organisations to connect centralised teams with their field-based workforce with our enterprise level Job Management Software. This ensures that information flows seamlessly between the two, that real-time visibility is obtained and that processes are streamlined to significantly drive productivity improvements.

Thousands of field-based workers are embracing our mobile working solution Job Manager (JM) to deliver more effective service. The key value provided by our software is the way it connects office-based functions with the field and spans the full lifecycle of field-based activity from allocation to completion

 

How our Mobile Job Management Solution Can Benefit Your Organisation

  • Electronic data capture reduces administration costs and errors by eliminating paperwork
  • GPS tracking provides real time visibility of workers
  • Offline capabilities ensures work can continue when out of network coverage
  • Lone worker panic alarms and timers ensure workforce safety
  • Signature capture ensures proof of delivery and increased security

 

Streamlining Processes

Our Job Management Software enables processes to be streamlined by connecting the field with office-based teams and eradicating the need for paperwork. It enables you to define the optimum way to work and then automate the processes that support this, from scheduling and allocating work through to delivering the information required directly to the field worker’s mobile device.

Automate Processes – JM enables you to define your processes and then for these to be fully automated in terms of the flow of information and actions associated. Tasks performed in the office can automatically trigger information being flowed to the field and updates from the field can automatically trigger office-based processes.

Allocate Work – By combining Job Manager with DRS Scheduler, work allocated to the field can be automatically scheduled and sent to the field worker either as a digital job sheet or as a single job allocation. This ensures that even if work is reallocated during the day, everyone knows what they should be doing.

Job Manager on Mobile and Tablet - Illustration

Exchange Data – Our software eliminates paperwork, as the information required by field-based workers is pushed to a worker’s mobile device and information captured in the field is pushed back in real-time to centralised management systems. This not only speeds up information exchange but also reduces the effort required in paperwork completion, submission to the office and re-keying of information. It also ensures a single system holds all data you might capture in the field; forms photos, signatures, scans, part & materials etc.

Work Your Way – We appreciate that every organisation is different and so too is how they work. This is why Job Manager does not restrict you to a set of predefined forms or processes flows. It provides you with a flexible, user-tailorable environment – you define what information you want to capture, the flow of processes and how you manage your field workforce.

Real-Time Visibility

By connecting your field workforce with Job Manager and exchanging information electronically through the mobile device, you instantly obtain real-time visibility of the end-to-end field service process.

Our software allows office or field-based managers and supervisors to have complete visibility of the location of each field worker, the activity that is in progress and work completed against the schedule.

Real-Time Activity – through the use of Job Manager, field-based workers are able to accept work, provide status updates on progress and complete tasks. This enables managers to have a real-time view, not only on the activity taking place, but on progress against the day’s work schedule.

Empowering Field Workers

By providing field workers with our Job Management Software, organisations are able to empower their workforce to be far more effective. Not only are they better informed of the work they are required to complete, but they are able to instigate tasks in the field that traditionally would have to be passed to central teams, incurring additional delays and effort.

Online Information – Our software provides field based workers with full and comprehensive information about the job they are undertaking and, where necessary, can gain access to knowledge bases or technical documentation that is stored in office or cloud based systems.

Rescheduling Appointments – With a direct link to DRS Scheduler or your centralised appointment system, Job Manager enables follow-up appointments to be made in the field with the customer. No need for a follow-up call or for the customer to phone a contact centre.

Mobile HR – Job Manager is more than just sending field workers their next appointment. It’s a comprehensive system tailored to people who don’t spend much time in the office. Its gives them the ability to undertake key processes such as vehicle check forms, filling out time-sheets, and even setting lone worker safety alarms.

Location Services – by utilising location services, managers are able to track the location of each field-based worker, enabling them to utilise this information when dynamically scheduling work throughout the day or responding to emergency call-outs.

Updates & Information – not only do managers gain visibility of progress but they also gain real-time updates on each job. Information from the field enables them to quickly respond to customer needs. For example, a photo from the field can be quickly passed to office-based managers to assess work required and direct field workers.

Protecting Your Lone Workers

As an employer you are responsible for the health, safety and welfare of all workers employed within your organisation. Your mobile lone workers are potentially at a higher level of risk than office based workers and you are therefore required to put in place additional measures and procedures to ensure their safety. Legally, employers need to discuss health and safety matters with all their employees and must ensure that lone workers are not put at greater risk than other employees. (See Field Operations Directorate (FOD) ).

Kirona’s Job Manager’s iSafegaurd feature protects and monitors your lone field workforce. If your employees in the field feel their safety is at risk they can use either of the two following options:

Option 1: Panic Alarm – The field worker can hit the panic alarm button in Job Manager mobile. This will immediately send a notification to all users on a distribution group, typically to team members or someone in the office either by SMS text message or by email.

Option 2: Panic Timer – The field worker can set-up a panic timer within JM Mobile, If the timer runs out and the field worker is still shown at the job then a notification message will be activated.

Once activated the control centre can access the worker’s contact details and GPS position on a map, they can then get in touch with the operative and if required send someone to that employee’s location.