Ongo Homes

Ongo Homes offer people affordable housing and help people carry out repairs and improvements in their homes. They relied heavily on manual processes to collect data on its empty properties, allocating work to its tradespeople on pieces of paper. Since implementing the use of Kirona's DRS Project Planner, they have managed to make savings of over £300,000 and the efficiency of their field workforce is greatly improved.

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Housing Maintenance Solutions (HMS)

In July 2011, Housing Maintenance Solutions was established as a wholly owned subsidiary of Liverpool Mutual Homes and since then have implemented Kirona solutions that enabled them to reduce mileage, increase turnover per operative and achieve 100% customer satisfaction.

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Sandwell Council

See how Sandwell Council eliminated downtime and inefficiencies in their Back Office system with the implementation of Kirona Work Hub. This new product gives Sandwell Council an overall, end-to-end system that they can rely on to deliver accurate information in real-time.

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Red Kite Community Housing

By implementing Kirona's Dynamic Resource Scheduling and Job Manager mobile solutions Red Kite Community Housing have far better visibility of capability and availability which means that they could put their tenants first and work around what is convenient for them.

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Read how VIVID made savings of £8million, increased operational productivity by 15% and halved their voids and responsive repairs turn around time through efficient scheduling and real-time visibility of their field workforce.

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East Riding of Yorkshire Council

By implementing Kirona's Dynamic Resource Scheduler alongside the DRS Analytics module, East Riding of Yorkshire Council's repair and maintenance workers were able to maximise their schedules by minimising travel time, prioritising issues according to urgency and ultimately carry out more appointments per day.

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The Gateshead Housing Company

Through dynamic resource scheduling and mobile workforce management, The Gateshead Housing Company were able to complete 52,315 repairs by the end of the second quarter, an increase of 9.3% from the same period in the previous year whilst maintaining 99% customer satisfaction.

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Balfour Beatty

Since implementing Kirona solutions across the North West in June 2016, and the West Midlands at the end of 2017, regional operatives have been able to carry out more appointments per day by maximising schedules across the team. Travel time has been reduced and fuel costs have decreased whilst the number of jobs has increased.

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London & Quadrant Housing Trust

Since implementing Kirona’s software across its workforce 18 months ago, and carrying out subsequent health checks, L&Q has been able to generate a performance uplift across the repair and maintenance business of at least 20%.

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Grand Union Housing Group

Grand Union Housing Group increases the number of scheduled visits for their repairs & maintenance teams by 46% equating to 28 more jobs per day.

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Guinness Property

Guinness Property wanted a stable, reliable field service solution that improved visibility of their field based housing repairs team. They achieved this and increased productivity by 10%, improved customer satisfaction and made savings by implementing Kirona’s Dynamic Resource Scheduling & Job Manager solutions.

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Phoenix Community Housing

Phoenix Community Housing have achieved 100% customer satisfaction and made savings of £135k by implementing Kirona’s Dynamic Resource Scheduler and InfoSuite software.

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Kirona’s field service software has enabled Carpetright to increase estimated sales by 30%, increase home estimates by 20,000, improve customer service and enhance productivity of their home consultants.

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North Lanarkshire Council

Kirona’s field workforce solution has enabled North Lanarkshire Council to increase productivity, reduce costs by 15% and adopt a proactive approach to field-based work within their housing repairs and home care teams.

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Wigan and Leigh Housing Company

Wigan and Leigh Housing Company manages and maintains 22,000 Council homes on behalf of Wigan Council. They saw a 12% improvement in workforce productivity and have implemented mobile working across 400 staff including Estate Management Services from Anti-Social Behaviour and Tenancy Officers to Caretakers.

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South Gloucestershire Council

South Gloucestershire Council improved Street Scene Services productivity by 25% and saved over £500,000 per annum after implementing Kirona’s Job Manager solution.

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The Bernicia Group is a registered social landlord providing over 8000 homes throughout the North East of England. Within the first month of using DRS, customer satisfaction with their repairs service had risen to 77.2% and the five months later jumped to 90.7%.

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Vodafone Ghana

With over 300,000 customers being served by 150 field engineers in Ghana, Vodafone, as part of its field force optimisation project was seeking a new, more efficient way of working. After implementing Job Manager, utilisation rates increased by 70% and downtime reduced from 12 days down to just 4 days.

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Clearwater Group PLC provides products and services relating to water hygiene and treatment, engineering, pump services and consultancy services. The introduction of Kirona’s Job Manager has led to a 10-15% increase in productivity and greater earnings per field worker.

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Ian Williams

Ian Williams is one of the UK’s leading property services companies. It is at the forefront of providing services to the built environment with particular expertise in the social housing, education and commercial sectors.