Sanctuary Housing Opts for Kirona to Enhance Operations

By Laraine Geddes

Sanctuary Housing has replaced its housing management system with SAP and Kirona’s field service product suite to help better manage back-office processes

Sanctuary Housing has successfully completed a full SAP rollout, with the aim of transforming it’s service, moving away from traditional social housing management software. As part of this project, the social landlord is now using Kirona’s Job Manager and Dynamic Resource Scheduling software, which has been configured and integrated to work alongside SAP.

Sanctuary Housing is using SAP for a number of back office functions including finance, procurement, HR and payroll, as well as enabling front line staff to communicate with tenants and manage maintenance requests.

Since switching to SAP, Kirona has worked with the housing group to upgrade its solutions to the mobile working application Job Manager and DRS (Dynamic Resource Scheduling) software.

Job Manager enables Sanctuary to connect their centralised teams and office-based functions to their field-based workforces. The solution ensures that there is enhanced communication between the two to empower field workers to be more effective and streamline processes to drive improvements in productivity.

Sanctuary is also using Kirona’s Dynamic Resource Scheduling Software (DRS) to merge appointed, planned and responsive work for their field based workforce. The software helps by ensuring that all commitments are met, all tasks are completed when required and travel time is kept to a minimum.

Sanctuary wanted to find a solution that could adapt to their needs. The switch to SAP has been completed with the help of Kirona’s intuitive product suite, and their organisational needs are covered by one central system.

Neil Harvey, CTO from Kirona said: “Sanctuary is a progressive organisation that is offering a unique proposition. The decision to move away from one of the industry’s leading housing software to an established enterprise application has provided them with an enhanced and scalable solution. We are glad they chose Kirona as part of their future-proofing strategy.”