Greater Manchester-based housing provider, Trafford Housing Trust, has selected Kirona to facilitate smarter working by implementing dynamic resource scheduling across its full scale repairs and maintenance team, as part of ambitious growth plans which will see 2,000 new properties built within the next five years.
Trafford Housing Trust provides around 9,000 homes within the Trafford area of Manchester. However, the location of the new proposed homes, constructed in conjunction with L&Q (London and Quadrant Housing Trust), will span as far as Nantwich and Crewe in Cheshire. This proposed expansion prompted the Trust to explore a scheduling solution that could integrate seamlessly with their existing housing management system, and schedule field workers in an effective and intelligent manner; not only increasing efficiency, but also improving the customer experience.
With strong endorsement from key decision makers in the Trust and a reputation as a market leader, Kirona was awarded the contract to implement a dynamic resource scheduling solution; initially to the repairs and maintenance service.
Dynamic Resource Scheduler (DRS) from Kirona enables Trafford Housing Trust to proactively blend both planned and appointed work across its entire service. With operatives carrying out repairs such as electrical, plumbing and joinery, the system ensures that the most appropriate operative is selected for each job. This minimises downtime with a view to increasing productivity by up to 25%, and the customer experience is also improved as the best person for the job is always selected first, based on the worker’s location, skills and availability. Trafford Housing Trust is also using Kirona’s business intelligence software; InfoSuite. InfoSuite provides Trafford Housing Trust a holistic view of operations in real-time and delivers performance data to inform future service delivery, based on business intelligence.
Tony McMahon, Project Manager for Trafford Housing Trust said ”We are dedicated to Manchester’s carbon literacy plan and see Kirona being an integral part of eliminating unnecessary travel, thus reducing their carbon footprint. Our ambitious plans for future growth are only possible because we’re investing in scalable and intuitive technologies like Kirona’s dynamic scheduler. We’re confident that we will see benefits to our service and as a result a more positive customer experience.”
Neil Harvey, CTO of Kirona said: “Trafford Housing Trust has an ambitious but very clear strategic vision for the next five years. Their previous systems were limiting progress and as their property portfolio expands geographically, it’s important they remain efficient and effective. We’re looking forward to continuing working with them and supporting their exciting growth plans”.
About Trafford Housing Trust:
Trafford Housing Trust (THT) is an independent housing company providing around 9,000 quality affordable homes within the Trafford area of Manchester. We are a “profit-for-purpose” organisation, striving for a society transformed, free from poverty, inequality and injustice. We are regulated by the Homes & Communities Agency (HCA).
Founded in 2003, Kirona are a leading provider of field service management solutions. We combine innovative software development with an exceptional service organisation to ensure that our technology delivers significant value to every one of our clients. Over 30,000 field based workers across the world rely on Kirona’s dynamic research scheduling and mobile workforce software in order for them to effectively and productively carry out their work each day.