We help street services departments to manage and optimise their work across planned maintenance, cyclical tasks and responsive jobs. Here it is not just about scheduling human resources but also the vehicles and equipment required to complete each task.
Our Mobile Workforce Scheduler Solutions for Street Services, including DRS Scheduler enables better planning and dynamic scheduling of resources so that more tasks to be completed each day. By equipping each field worker with a mobile solution, managers are able to track location in real-time and also to track progress against work for each team. This allows managers to dynamically reschedule during the day to account for emergency work.
Featured Case Study
Wigan and Leigh Homes - Delivering 99.8% customer satisfaction whilst increasing workforce efficiency by 12%
Wigan and Leigh Homes is a non-profit making company owned by Wigan Council. They are a registered provider of social housing and the landlord of 80 properties located across the borough. They offer a range of landlord services to their tenants, including rent collection, repairs and maintenance, and street services.
Wigan and Leigh Homes have been using DRS Scheduler software since 2009 for their repairs managing the workload and scheduling of 100 operatives over 3 contractors. Having experienced the benefits on the repairs side, managers could see the efficiency and control this brought to the organisation particularly for managing remote workers and projects.
Coupled with the company-wide drive for digital transformation, increasing customer self-service options, increasing mobile and home working for staff, plans were put in place to introduce DRS Scheduler to wider estate management services.
The 7 Deadly Sins of Managing Workers in the Field
Read this white paper to learn more about the common traps organisations fall into when managing field workers
- Paper based systems
- Manual scheduling
- Failing to integrate systems
- Having no visibility of front line services
- Having limited customer information to hand
- Failing to use a modern appointment booking system
- Failing to manage cultural change when implementing field technology
More importantly we look at how to avoid them with our seven top tips.