Job Scheduling Tools for Housing Associations
In a similar way to ALMOs, Kirona Job Scheduling Tools for Housing Associations is helping many of the leading Housing Associations and Social Landlords to deliver exceptional service to their tenants in a highly productive and effective manner.
We do this by enabling services to be delivered on an appointed basis, ensuring that commitments are met. This ensures you use resources in the most efficient way possible, whether those resources are internal staff or external contractors.
Bernicia Group improves efficiency thanks to immediate impact of implementation
The Bernicia Group is a registered social landlord providing over 14,000 homes throughout the North East of England, employing over 500 staff providing a range of responsive and flexible housing, and care and support services tailored to meet the specific needs of their customers.
They operate a Property Maintenance Division (PMD) an in-house DLO, employing approximately 100 staff comprising fully qualified joiners, plumbers, gas service engineers and multi-trades providing responsive repairs, planned maintenance and property related services.
The Bernicia team was seeking a solution that would improve efficiency in their workforce management and incorporate mobile working. With DRS, Bernicia is able to control and manage the allocation of their workforce and jobs much more effectively. Both customer service staff and customers are happier in being able to achieve a positive outcome in just one phone call.
Thirteen Group Picks Kirona Scheduling & Mobile Solutions
Tee Valley-based landlord and developer Thirteen has selected Kirona’s DRS Scheduler system and Job Manager enterprise mobile application.
Kirona’s systems will enable Thirteen, which owns and manages more than 33,000 homes, to enhance its repairs customer service whilst increasing organisational efficiency and enhancing job satisfaction for many of its 1,500 employees.
Russell Thompson, Director of Property Services for Thirteen, said: “At Thirteen, we’re dedicated to providing excellent customer service in our role as a caring landlord and housing developer.”
“Being supported by dynamic scheduling and mobile working is vital in ensuring we deliver great customer service to our residents and that we give our staff members the technology to carry out their job roles effectively and efficiently.”